FrenLoop is made by one person and has no support inbox. There is no email address to write to and no ticket queue behind this page, which is why this page does not pretend otherwise.
What the Loop Keeper can help with
- How eggs, hatching, Loop Energy and the Collection work
- What a Realm changes, and how to switch
- What the Shrine does, what a ritual costs, and what it grants
- Why a wallet is not appearing, or a share card looks out of date
- What we store about you, and what we do not
It answers from the same written pages you can read yourself, so if it cannot find something, the answer genuinely is not published yet.
Where to look instead
The FAQ covers the questions that come up most often, and the Help Center covers the specific things that go wrong, including wallets not appearing, rituals that show as failed, and share cards looking out of date. Both are short.
Press and creators
You do not need permission. Streaming, recording and writing about FrenLoop is welcome, and logos and artwork are on the Press Kit page for exactly that purpose. The Terms set out what you may reuse.
Security
If you find a vulnerability, please do not exploit it against other players and please do not publish it before it is fixed. Report it through the Loop Keeper with the word SECURITY, and include what you found and how to reproduce it.
Privacy requests
You can ask what is stored about you and ask for it to be deleted. Your Privacy Policyexplains what exists and how long it is kept. Because FrenLoop has no account and no email address, the fastest way to remove everything tied to your browser is to clear this site's data, which detaches you from the identity cookie your Fren is stored against.